Terms and Conditions

Booking any of our services the client expressly agrees to all terms and conditions.

Payment  - Payment for service is to be made prior to or on the first day of service. Payment can be made by cash ,check or through our online payment option.

Surcharges  - A late fee of $ 5.00 will be applied daily to all payments not received within 5 days of the completion of service. There will be a $35.00 charge for each returned check in addition to bank fees. A last-minute surcharge of $ 10.00 will apply for service requests of less than 2 days prior to the beginning of service. In the event the account is turned over to collections Client is responsible for all collection fees and attorney's fees. Happy Home Pet Care reserves the right to invoice and bill, at $ 15.00 per half hour or any portion thereof, for additional time spent over a 20-minute visit that is necessary for the care of the client’s pets and home. This includes, but is not limited to, service and time for the following: all veterinary trips; pet illness; excessive clean-up resulting from pet incontinence, accidents or frequent vomiting; complications administering medications; obtaining pet food, medication or supplies; wait time for emergency home repair or locksmith services; search for pet that has escaped confinement or leash. Client will be responsible for all expenses incurred .

Cancellation -  A cancellation fee in the amount equal to one (1) visit but no more than $35.00 will be charged for last-minute service order cancellations with less than 72 hours notice. 

Emergency Vet Care  - In the event that a pet becomes ill or has other medical emergency and the specified vet is unavailable, pet will be taken to the nearest emergency clinic. All reasonable attempts will be made to contact client in case of emergency and if client is unreachable, Happy Home Pet Care and its representatives have permission to authorize any care that the vet deems necessary for the pet’s health, safety, and survival. Client is soley responsible for all cost of these exspenses. relating to veterinarian care during their absence, which may include x-rays, blood work, surgery and/or other expensive procedures as well as an Emergency Medical Transport fee of $40.00 per hour. For the safety of the pet and others, it is recommended that pets be up to date on vaccinations. Should anyone be bitten or otherwise exposed to any disease or ailment received from client’s pet, it will be the client’s responsibility to pay all costs and damages incurred by the victim. 

Keys - Keys are required at the time of the initial consultation. For gated communities, a gate card or code access is also required. Some clients also provide a garage opener or code. One set of keys will be used by the primary pet sitter. .  Most Happy Home Pet Care clients are repeat customers and typically leave keys on file with Happy Home Pet Care for future services. If client requests a key be left outside house or apartment, client is responsible for any incident that may occur if key is found and home is entered by someone unauthorized. If keys become unusable, lock malfunctions, client fails to leave a key or for any other reason beyond the control of Happy Home Pet Care, then Happy Home Pet Care and its representatives have authorization to employ the services of a locksmith to gain entry into a client’s home on client’s behalf to provide pet and home care. Client is responsible for all expenses including surcharges for wait time spent by Happy Home Pet Care and its representatives. If client moves or for any reason requests to terminate future services with Happy Home Pet Care, client may request return of all keys, cards, and openers at no charge. 

Quality Standard of Care-  Happy Home Pet Care provides quality care for pets  at very affordable rates. True standards of care and peace of mind are an integral part of Happy Home Pet Care services. To ensure pet’s health and safety and to keep watch on the home, a minimum of one visit per day for homes with a pet is required. Time is essential in providing first aid and obtaining veterinary care if an emergency were to arise. Response time is also critical during home emergencies such as floods, power failure, fire, severe weather, or break-in.  

Liability - Due to the extreme unpredictability of animals, Happy Home Pet Care and its representatives will not be held responsible for any unusual mishaps (i.e. pets refusal to take medication, escaping yard, biting, eating or destroying household items, damage to inside/outside of home, personal injury/accidental death). If client requests pet to have outside access, client releases Happy Home Pet Care and its representatives from all liability for loss, injury or death to pet. Client is liable for injury or damage to Third Parties.  Happy Home Pet Care and its representatives are entrusted to use their best judgment in caring for pets and homes, in the event of an emergency situation, inclement weather or natural disaster. Happy Home Pet Care and its representatives will be held harmless for consequences related to such decisions. Happy Home Pet Care and its representatives will provide services in a reliable, caring and trustworthy manner. In consideration of these services, the client expressly waives and relinquishes any and all claims against Happy Home Pet Care and its representatives.  Happy Home Pet Care does not share its services with pet sitters outside our pet sitting team, any nonresident of the home, or any non-family member. Client expressly releases all liability , cost and damages in the event of a cancelation due to pet sitter injury , illness , inclement weather or other emergency circumstances where duties are unable to be performed by the pet sitter.

Client authorizes Happy Home Pet Care and its representatives to take photos of clients pet for their file and for company website. All photos taken are the property of Happy Home Pet Care . 

Visit times are approximate and subject to change based on the needs of all pets under Happy Home Pet Care and its representatives care.

Termination -  Happy Home Pet Care reserves the right to terminate service if Happy Home Pet Care or its representatives determine that client’s pet poses a danger to the health or safety of Happy Home Pet Care, its representatives, or others or that the pet’s health or safety is at risk. Hard copies of this document are for informational purposes only. The most current edition is always the electronic version which is made available regularly via this web page.